Cambrian Music Limited t/a Cambrian Harps and Harp School DELIVERY AND RETURNS POLICY
We hope that you enjoy the purchases you make from Cambrian Music Limited t/a Cambrian Harps and Harp School. Please take note of the following:
UNITED KINGDOM
| Order | Delivery Service | Cost | Estimated Delivery Time |
| Orders Over £150 Up to 5kg | Standard Standard | Free £9.99 | 3-5 Business Days 3-5 Business Days |
| 5kg – 10kg | Standard | £19.99 | 3-5 Business Days |
| Over 10kg | Standard | POA | 3-5 Business Days |
IN-STOCK ITEMS
Standard Shipping: Orders placed before 12pm GMT should be received within 3-5 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).
Overnight Shipping: Orders placed before 12pm GMT should be received the next business day. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).
HARPS MADE TO ORDER
Most Harps are made to order and shipped individually by the manufacturer. Once an order is received we will contact you to discuss your options. We do not take payment until you are completely happy with the terms and shipping arrangements. We will keep you up to date with delivery dates and delays where necessary.
DERWENT HARPS – Made-to-order Harps from Derwent Harps are currently 6-8 weeks.
SHIPPING POLICY: 100% of orders for in-stock items are shipped within three business days. Orders placed over the weekend are dispatched on Mondays.
INTERNATIONAL: We aim to achieve the best possible price for international shipping. We will contact you to discuss shipping on a case-by-case basis.
DELAYED OR LOST ORDERS: A parcel is considered lost after it has been in the postal system for a period of 15 business days for UK orders and 21 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.
WRONG OR INCOMPLETE ADDRESS: If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.
How to Return an Item
If you wish to return an item, you may do so in accordance with your statutory rights or in accordance with this Returns Policy.
IMPORTANT: PERSONALISED HARPS AND OTHER PRODUCTS CAN NOT BE RETURN EXCEPT UNDER CONDITIONS REQUIRED BY YOUR CONSUMER RIGHTS.
As an alternative to the return options provided by your statutory rights, customers may return items purchased from Cambrian Music Limited t/a Cambrian Harps and Harp School under this Returns Policy in accordance with the following terms:
- Returns made under this Returns Policy must be made within 28 days of delivery of an item.
- Items to be returned must:
- Be unopened or in original packaging ‘as new’ condition which means it has not been handled beyond what is necessary to establish the nature, characteristics and functioning of the goods, in particular, if it goes beyond the sort of handling that might reasonably be allowed in a shop.
- Important: For hygiene reasons, some items are only eligible for return if they are returned to us unused and sealed in the original packaging. Products include: Headphones, Earplugs and Ear Protection, Reeds and mouthpieces for woodwind, and Mouth and Lip-Care products.
- Be unopened or in original packaging ‘as new’ condition which means it has not been handled beyond what is necessary to establish the nature, characteristics and functioning of the goods, in particular, if it goes beyond the sort of handling that might reasonably be allowed in a shop.
- To start the returns process, you should email us at returns@cambrianharps.com requesting a return in accordance with this Returns Policy. Include your name, identification of your order (e.g. an order number), and details of the item(s) you want to return.
Entitlement to a Refund
When a return is made following the requirements and procedures set out in this Returns Policy, a customer is entitled to a full refund of the price you paid for the item(s):
- Taking into account any discounts that were applied at the time of purchase.
- Exclusive of any shipping costs paid.
Processing Returns
Once we have received an item you wish to return:
- We will check the item you have returned within, wherever possible, 4 days.
- If we confirm that the item and your returns procedure comply with the requirements set out in this Returns Policy:
- We will let you know that your return has been received and accepted.
- You will receive a refund via your original payment method, usually within 7 days of a return being accepted. Or, if an exchange is available and agreed to instead, your new item will be delivered to you within our usual delivery timeframes.
- If the item returned or your returns procedure does not comply with the requirements set out in this Returns Policy:
- We will let you know why your return has not been accepted.
- We may offer a reduced refund (e.g. if an item is returned damaged).
- You will have the option to take the item back (note that you may be required to pay for shipping if necessary).
Exchanges
If you wish to exchange an item purchased for another item (e.g. the same product in a different size or colour), you should return the purchased item as usual (i.e. as set out above) and, during the returns process, indicate your wish to exchange your item for a new item and specify exactly which item you wish to exchange for. Then:
- If the requested exchange is possible, we will send the new item to you once the item being returned has been received.
- If the requested exchange is not possible (e.g. because the requested item is not in stock or has a different price), we will inform you of this and provide a refund instead. You may then choose to purchase an alternative item from us by starting a new purchase.
A Customer’s Statutory Rights
The returns process provided under this Returns Policy is provided in addition to customers’ statutory rights and this Returns Policy does not diminish these statutory rights in any way – it simply provides our customers with an additional returns option.
A customer has a statutory right to a refund in certain circumstances. For example, you may have a right to a refund if a product is not of satisfactory quality or not fit for purpose. Or, if you’re a consumer, you may have a right to simply change your mind and cancel your order in certain circumstances (i.e. your cancellation rights).
Exactly which rights apply to your situation will depend on the circumstances of your purchase. For example, whether you purchased as a consumer or a business; whether you purchased online or in-store; and whether you purchased digital content or other items. For more information on your rights in relation to your purchase:
- See the Terms and Conditions that cover your purchase. You will have been shown or given these during the purchase process. Alternatively, find our Terms and Conditions online here: https://www.cambrianharps.com/terms-conditions-of-sales/.
- You can contact us at customerservices@cambrianharps.com to request a copy of the relevant Terms and Conditions, to ask which of our Terms and Conditions are applicable to your purchase, or to request more information about your rights.
